«return to previous page
ORS Cross Country Skis Direct Customer Service
you have sales, service or proper nordic ski gear or apparel fit questions please
contact us. Your order and satisfaction is important to us and we're
here to help. Currently we ship to destinations in the United States
(including APO/FPO military addresses).
Contacting Customer Service
You may email us anytime at:
or call (toll free 1-800-894-7547 or 1-802-229-2893) during
our Customer Service hours.
The Customer Service Department Hours
Monday - Thursday: 9:30am to 7:00pm EST
Friday: 9:30am to 5:30pm EST
Credit card processing is conducted internally once your order has
been reviewed for accuracy. ORS Cross Country Skis Direct internet orders
are normally processed within 24 hours during our open business
hours. Orders placed in the evenings or on days we are closed will
be processed beginning the following business day.
partnered with Bongo International Parcel and Mail Forwarding to
service our international customers.
Bongo International provides its customers with their very own US
address (not a P.O. Box). Once you have a US address, you will be able
to make purchases at our website as well as other US based online
retailers. Bongo receives your purchases and logs them into their
online system where you can consolidate them with other orders.
»Click here for detailed information about international shipping.
Domestic Shipping Return Policy
ORS Cross Country Skis Direct gladly accepts exchanges free of charge. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaserís responsibility to ensure that returns are adequately packaged, insured, and tracked. Where ORS Cross Country Skis Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS Cross Country Skis Direct is not responsible for a necessary return). Clearance/Close-Out items and Super Sale items are non-exchangeable and non returnable. United States federal law prohibits the return of undergarments (whether in worn or never worn condition), we are unable to accept returns for the SportHill NorthWind Unders Wind Briefs, no exceptions.
International Shipping Return Policy
ORS Cross Country Skis Direct is no longer responsible for goods after we have received a Proof of Delivery from the Bongo Warehouse. Any international returns will need to be coordinated through Customer Service at Bongo International (ORS standard return policies and restocking fees apply).
International Shipping Damage Policy
Damaged goods will be replaced by ORS Cross Country Skis Direct and shipped to the Bongo warehouse. Customers will be responsible for shipping the replacement goods through Bongoís service. ORS Cross Country Skis Direct is not responsible for the international transportation of your goods.
Customers should contact Bongo International directly if they need to make a return or receive a replacement part. Bongo will adjust your international paperwork to state that the item(s) are replacement parts. No additional duties/taxes should be applied by Customs in your country.
Manufacturer warranties may become void if goods are shipped internationally.
On Hold Orders
Your order will be placed on hold if any item on the order is temporarily
out of stock. ORS Cross Country Skis Direct will contact you if your order
is on hold. We will not charge your credit card until we ship your
If you need to contact ORS Cross Country Skis Direct to request a change
to your order, we will make every effort to make the change. However,
we process orders as quickly as possible and cannot guarantee that
your change can be made.
FOR ALL CURRENT
FREE SHIPPING NOW
on orders of $99+
Save Big $$$
*ground shipping only
*contiguous U.S. only
*certain items subject
to oversize surcharge
Rossignol / Madshus
Fischer / Salomon
Scarpa / Garmont
Swix / Rottefella
Alpina & Accessories
save BIG now!
*thru May 31, 2013
Please Contact Us for
additional savings on
school, military and
other volume orders.
Our commitment to offering the best selection of cross country ski equipment and
accessories from great names like Fischer Skis, Rossignol Skis, Madshus,
Salomon, Alpina, Garmont & Scarpa Boots, Voile Bindings, Swix Poles & Wax, Black Diamond and more - all at very competitive prices - has earned us
a reputation as one of the most knowledgable dealers in the business.
Much of this is due to a staff that enjoys the great outdoors as much as you do.
Visit our partners...