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ORS Cross Country Skis Direct domestic, international shipping, returns help, free shipping

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SHIPPING, RETURNS, GENERAL HELP FOR
ORS CROSS COUNTRY SKIS DIRECT


Your order will be charged for shipping and handling based on the dollar amount of your order (FREE SHIPPING ON ORDERS OF $99.00 OR MORE within 48 U.S.A. contiguous states; oversize freight charge still applied to certain oversize items).

The following shipping tables can be used as guidelines for shipping costs you may incur. These charges will appear clearly in your shopping cart and when you check out. Currently we only ship to destinations in the United States (including APO/FPO military addresses). Please see below if you are interested in international shipping.

CURRENTLY ORS CROSS COUNTRY SKIS DIRECT IS OFFERING FREE GROUND SHIPPING ON WEBSITE ORDERS OF $99.00 OR MORE.
*certain items marked with oversize surcharge fee will still be charged applicable oversize fee.

UPS GROUND SHIPPING CHART

For Purchases

Shipping Charge

Up to $39.99

$7

$40.00-$79.99

$9

$80.00-$110.99**

$11

$111.00-$149.99**

$16

$150.00-$249.99**

$22

$250.00-$374.99**

$27

$375 and Up**

$35

**ATTENTION: ORS Cross Country Skis Direct is currently offering FREE Ground Shipping* on online orders (shipped within the contiguous U.S.A.) of $99.00 or more.
*certain items marked with oversize surcharge fee will still be charged applicable oversize fee.

EXPEDITED SHIPPING OPTIONS ALSO AVAILABLE -
We will gladly provide you expedited shipping quotes (i.e. 2-day, overnight) to your location. Simply email us, call toll free 1-800-894-7547 or instant live-chat (see bottom of this browser page for live-chat window).

Please Note: Additional charges will apply to orders outside of the contiguous USA (Alaska, Hawaii & in some cases APO/FPO), please call or email us and we will give you the exact shipping charge for your order. Please include your street address when filling out your shipping information, as we are unable to ship to P.O. Boxes.

International Shipping
Sorry, but ORS Cross Country Skis Direct does not ship outside of the USA This is mostly due to vendor restrictions. We do have many international customers who use a shipping address in the USA such as a friend, family member, UPS Store, etc. You can either take delivery from there, or have the package forwarded along to you. Another option would be to go through a freight forwarder such as MyUS.com.

Domestic Shipping Return Policy
ORS Cross Country Skis Direct gladly accepts exchanges free of charge. All returns must be received within 30 days of the original invoice date, we ask that you please call or email for an RA# as this will facilitate processing. All returned items must be unused and in their original packaging. Any items that are returned used, altered or without the original packaging will either be returned to the purchaser at his/her expense, or the value of missing items and/or damaged items will be deducted from the credit amount of a return. It is the purchaserís responsibility to ensure that returns are adequately packaged, insured, and tracked.

Where ORS Cross Country Skis Direct is not responsible for a necessary return, please note that return shipping is non-refundable, and a 10% restock fee will be applied to returns. If you place an order on our web site within 30 days of your returned order, the 10% restock fee will be credited to your new order. Returns purchased during designated free shipping programs will be charged the current outbound ground shipping price for items returned (applies when ORS Cross Country Skis Direct is not responsible for a necessary return). Clearance/Close-Out items and Super Sale items are non-exchangeable and non returnable. United States federal law prohibits the return of undergarments (whether in worn or never worn condition), we are unable to accept returns for the SportHill NorthWind Unders Wind Briefs, no exceptions.

International Shipping Return Policy
ORS Cross Country Skis Direct is not responsible for goods after we have received a Proof of Delivery from the the USA based freight forwarder. Any international returns will need to be coordinated through Customer Service at the USA based freight forwarder (ORS Cross Country Skis Direct standard return policies and restocking fees apply).

International Shipping Damage Policy
Damaged goods will be replaced by ORS Cross Country Skis Direct and shipped to the USA based freight forwarder's warehouse. Customers will be responsible for shipping the replacement goods through the USA based freight forwarder's service. ORS Cross Country Skis Direct is not responsible for the international transportation of your goods.

Customers should contact the USA based freight forwarder directly if they need to make a return or receive a replacement part.

Manufacturer warranties may become void if goods are shipped internationally.

On Hold Orders
Your order will be placed on hold if any item on the order is temporarily out of stock. ORS Cross Country Skis Direct will contact you if your order is on hold. We will not charge your credit card until we ship your complete order.

Order Changes
If you need to contact ORS Cross Country Skis Direct to request a change to your order, we will make every effort to make the change. However, we process and ship orders as quickly as possible and cannot guarantee that your change can be made in time.

ORS Cross Country Skis Direct Address
20 Langdon Street
Montpelier, Vermont 05602
*please also use this address for returns

=================================
QUICK CONTACT INFORMATION FOR
ORS CROSS COUNTRY SKIS DIRECT

☆ Email Address: ors-direct-service@orsdirect.com
☆ Free Phone#: 1-800-894-7547
  *Mon - Fri: 9:00am-5:00pm EST
☆ Live-Chat Service:
  *see bottom of this browser page
=================================

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About ORS Cross Country Skiis Direct About Us
Our commitment to offering the best selection of cross country ski equipment and accessories from great names like Fischer Skis, Rossignol Skis, Madshus, Salomon, Alpina, Scott & Scarpa Boots, Voile Bindings, Swix Poles & Wax, Black Diamond and more - all at very competitive prices - has earned us a reputation as one of the most knowledgable dealers in the business.

Much of this is due to a staff that enjoys the great outdoors as much as you do.


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